About us
What we do
Our HR solutions nurture (or help define) our clients’ unique company cultures. They are designed to protect against legislative threats, drive productivity, and ultimately increase organizational performance.
Our philosophy
We’re so much more than just HR consultants. We’re about people, relationships and results. It’s our mission to create success for you by helping bring people (in your organization) together.
Our vision is to build an organization that is top of mind and the preferred choice of decision makers.
Learn more about our story, our team or our privacy policy.
The Jouta brand
A series of dots form our “J”, creating a story of superabundance.
We want more than mere abundance for ourselves, we want superabundance. And we want it for our clients too: money, health, happiness, or whatever superabundance means to them.
Image
Jouta is a strong, positive-thinking, value-oriented organization. We are seen as innovative experts in our industry. We are HR thought leaders!
Our friendly, passionate and dedicated team members project a self-confident yet humble image. Our tone of voice is precise yet comfortable with a touch of humour.
Culture and spirit
We have created an environment in which people are free to explore and embrace who they truly are. We focus on strengths not on weaknesses and our Awe-mazing team spirit is nourished by the alignment of our guiding principles
Guiding principles
| C | Collaboration – we share, learn and grow by working together |
| A | Awe-mazing – we do not give ourselves an excuse to do less than our best |
| L | Laughter – we make time to enjoy each day |
| I | Innovation – we continually create new and innovative ways to provide outstanding service to our clients and ourselves |
| B | Believe – we believe in what we do, that we make a difference, that we are different and in success for our clients |
| E | Experts – “we know” vs. “we think we know” |
| R | Results – we create them for our clients and we benefit from them |
At Jouta our team comprises of the highest caliber of HR Professionals.
Internal leadership
“We Walk our Talk”
We hold one another accountable for doing the things we say we are going to do. We are not perfect and we openly admit our mistakes to ensure they are opportunities for learning and growing. What we recommend to our clients we do ourselves! We are all expected to understand the big picture so that we understand our impact on one another.
We are all Leaders!
Client service
Our clients understand our promise and appreciate the added value we bring to them and their organization. As a result, Jouta is very clear on what value to put on the projects we deliver.
Jouta is “a best company to work with”.
How likely are our clients to recommend us
The Net Promoter score is a way of measuring customer loyalty and service quality.
In his landmark book, the Ultimate Question, Fred Reichheld revealed that customer satisfaction is best measured by one simple question, “How likely is it that you’d recommend this business to a friend or colleague?”
We asked our clients how likely they were to recommend us as someone to work with, on a scale of 0 to 10 (zero being not at all; 10 being absolutely).
The survey results (plus a quick calculation) reveal a score between -100 and +100. According to the Ultimate Question, “Top service providers fall in to the +50 to +80 range.”
The previous fiscal year (Sept ’11 to Aug ’12) we scored +62. Our target for August 2013 is +72.
Media
“With one voice, Jouta leads the conversation”
The media regularly turns to us as HR experts and we frequently contribute to both local and national press, in addition to writing guest blogs and articles, and appearing on radio and television.
Systems
While leaving space for personal creativity and innovation, Jouta defines and implements processes and systems to benefit our level of productivity, communication and overall effectiveness. We use only the most advanced and innovative systems to support what we do.
If you’re interested in working with the kind of HR team that our clients recommend, we encourage you to explore our site to find out more about our HR services.
Please also contact us with any questions you might have.